Rider Services

HOW THE SYSTEM OPERATES

All buses operate in the Brownsville area only.  Most of the bus routes (except for routes 15 and 30) start and finish their trips at La Plaza at Brownsville terminal in downtown Brownsville.  Most routes are scheduled to provide a trip about once every hour.

​Hours of Operation​

We provide service throughout Brownsville with thirteen bus routes, running from 6 a.m. to 8 p.m., from Monday through Saturday. Bring your bike along and store it in our convenient bike racks! 

PLANNING YOUR TRIP

To plan your trip, start by looking at the system map and or individual route maps to determine which route to use.  Then look at the corresponding schedule to find the times your selected route will stop at your destination.  Remember that the maps do not show all the bus stops and that you may have to walk a few blocks before reaching a bus stop. 
 
You should plan your schedule before you make your trip.  If you plan on making many trips a week to get to work or some other place, make sure you study the maps to find the options that best suit your travel patterns.  If you need any assistance in planning your trip contact Brownsville Metro at 541-4881 between 8 am and 5 pm, Monday through Friday.  A Brownsville Metro Transit Dispatcher will assist you after regular hours, but some delay is possible.
 

CATCHING THE BUS

Getting on and off of the bus is allowed only at designated bus stops.  Blue and white bus stop signs are posted at all designated stops and many stops provide all-weather shelters. Make sure to be at the bus stop at least 5 minutes early.  When the bus approaches, look for the route number and destination sign above the windshield.  Always feel free to confirm with the driver that you are getting on the correct bus.
 

PAYING YOUR FARE

Please have your fare ready when getting on the bus and remember that exact fare is required, as drivers do not carry change. Cash and tickets can be used on all buses.  Deposit cash or tickets into the fare box.  If you would like to purchase a transfer ticket, ask the driver for one when you pay your fare.  Transfer tickets are only valid for 2 hours after they have been purchased and may not be used to ride the same bus the transfer ticket was purchase on. 
 
To take advantage of our reduced fare options (students, seniors, individuals with disabilities, Medicare) you must present an appropriate identification card to the bus driver before you pay for the reduced fare as follows:
Students = a valid and current student identification card issued by the school where the student is enrolled
Seniors = a valid discount card issued by Brownsville Metro
Individuals with Disabilities = a valid discount card issued by Brownsville Metro
Medicare Recipients = a valid Medicare card or discount card issued by Brownsville Metro
 
You may obtain a discount card issued by Brownsville Metro at the Brownsville Metro administrative offices located at La Plaza at Brownsville terminal, 755 International Blvd., Brownsville, Texas 78520.  There is a $5 fee for the card. 
 

SEATING

Please remember that the front seats are reserved for senior citizens and people with disabilities.  For your safety, please remain seated until the bus comes to a complete stop. If you have to stand, stay as far to the rear of the bus as possible, and use the hand rails.
 

EATING / DRINKING / SMOKING / ANIMALS / CARRY-ON ITEMS

Smoking, eating, and drinking are strictly prohibited on all transit buses.  Please extinguish cigarettes and dispose of, or store away, all food and beverages before getting on the bus.
 
Animals are not allowed on the bus unless they are assisting passengers with disabilities.
 
Items carried on by passengers must remain in a location where they will no interfere with the entrance, exit, or free use of the aisles by passengers or with the safe operation of the vehicle.  Baby carriages, strollers and walkers must be folded so as not to interfere with the free use of aisles.  No article or item which might reasonably interfere with the safe, reliable, and efficient delivery of service shall be allowed on any bus.  If such an article is seen by the driver, the passenger shall be told to dispose of the item or remain off the bus. 
 

REACHING YOUR DESTINATION

Be alert for your destination. If you're not sure where it is, ask the driver to call it out. Sitting near the front of the bus will help you hear when your destination is announced.
 

WHAT TO DO IF YOU GET ON THE WRONG BUS

If you realize that you are on the wrong bus tell the driver right away and ask for assistance.  The driver will give you directions or call for a supervisor to assist you.
 

LEAVING THE BUS

Buses stop only at designated bus stops. To signal the bus to stop, simply pull the yellow cord by the window.  The driver will pull over at the next stop. Pull the cord about a block before your stop to give the driver enough time to react to your request.  If the driver is unable to stop in time, he will continue to the next available bus stop and let you get off there. Wait until the bus has come to a complete stop before standing to exit.  Please use the rear door when exiting to avoid crowding the passengers who are boarding.
 

LOST & FOUND

If you lose something on the bus, call 548-6050 or stop by the information booth at the La Plaza at Brownsville terminal.  If possible, let us know the route number, bus number, date and time to help us assist you.
 

BICYCLE RACKS

All of our buses are equipped with easy-to-use bicycle racks, enabling passengers to easily combine bicycle and bus travel on the same trip. However, please remember that drivers cannot assist in placing bicycles on the racks, space is limited to two bikes per bus and bikes are not allowed inside the bus. Please see video below:
 

COMMENTS, QUESTIONS, COMPLAINTS

For all inquiries, please call (956) 541-4881.  When relaying a concern or complaint please note, if appropriate, the bus route, bus number, time of day, and location of incident, if possible.  The more information provided, the more likely Brownsville Metro can address the problem.  Written correspondence may be sent to [email protected] or Brownsville Metro, 755 International Blvd., Brownsville, TX 78520.  Please write "Complaint" in the subject line of the email or on the envelope if appropriate.