Scheduling a Trip
Advance Notice
To schedule a trip using the ADA paratransit service, eligible passengers must call Brownsville Metro at 956-541-8381 to make a trip reservation between one to seven days in advance of travel.
Required Information
Passengers will be asked to provide the following information:
- Passenger name and telephone number where the passenger may be reached
- Companion or guest name traveling with the passenger, if applicable
- The date of the requested pick-up
- The time of requested pick-up
- Address or name of the pick up location
- Address or name of the destination
Return Trip
If a return trip will be scheduled, the passenger will be asked to provide a pick-up time and destination address for the return trip. Passengers may schedule as many trips as they wish during any one call, time permitting.
Passenger Tips
- Make sure you are ready to travel at the time of your scheduled trip.
- Passengers may be picked-up as early as 15 minutes before or as late as 15 minutes after their scheduled pick-up time.
- Passengers will be required to begin their approach to the vehicle within five minutes of its arrival at the pick-up point.
Canceling a Reservation
If you need to cancel your reservation, please call at least one hour before the scheduled pick-up time to notify Brownsville Metro of your cancellation.