The City of Brownsville is committed to ensuring that no person is excluded from participation in or denied benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

For additional information on the City of Brownsville, Texas' nondiscrimination obligations, please contact the City of Brownsville, Brownsville Metro at 956-541-4881.

https://www.cob.us/DocumentCenter/View/8323/Know-Your-Rights

How to File a Civil Rights (Title VI) Complaint With the City of Brownsville, Texas

Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color, or national origin by Brownsville Metro may file a Title VI complaint with Brownsville Metro. Brownsville Metro investigates complaints received no more than 180 days after the alleged incident.

Individuals and organizations may file a complaint by completing a Brownsville Metro Title VI Complaint Form (PDF). This form is also available in Español (PDF). Complaints must be signed, include contact information, and hand delivered or mailed to either of the following locations:

City of Brownsville, Texas

Multimodal Transportation/BMetro- ADA Coordinator

Attention: Title VI Complaint

755 International Boulevard

Brownsville, TX 78520

Complaints can also be emailed Please include "Title VI Complaint" in the subject line of the email. You may also call 956-541-4881.

After a Complaint Is Filed

Once a complaint is received, Brownsville Metro will review it to determine if it has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by Brownsville Metro.

Brownsville Metro strives to investigate complaints received within 90 days. If more information is needed to resolve a case, the investigator may contact the complainant by phone or in writing to request additional information. Unless otherwise stated in writing, the complainant will have 21 calendar days to provide any additional information requested by the investigator. Failure of the complainant to provide the requested information by 21 calendar days or the date specified in writing may result in the administrative closure of the complaint or a delay in the complaint resolution. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant, a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and findings and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the findings of the investigation, and explains whether any disciplinary action or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or the LOF to do so.

Filing a Complaint With the U.S. Department of Transportation

You may also file a Title VI complaint with the U.S. Department of Transportation by contacting the Department at:

U.S. Department of Transportation

Federal Transit Administration Office of Civil Rights

Attention: Title VI Program Coordinator

East Building, 5th Floor - TCR

1200 New Jersey Avenue., SE

Washington, DC 20590

Filing a Complaint With Texas Department of Transportation

Texas Department of Transportation (TxDOT) Division - Pharr Office at 956-702-6100.

 Reasonable Modification

B-Metro is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, B-Metro is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. 

Requests for modifications can be made by calling 956-541-4881 or email Cynthia Marroquin at [email protected]

Availability of Information

Information found on this website can be provided in an alternative format upon request.

Please contact Customer Service at 956-541-4881 to speak to a representative or email Cynthia Marroquin, ADA Coordinator, at [email protected]

B-Metro will do its best to provide the requested alternative format within a reasonable time.

Discrimination Disclaimer
 
In accordance with Title VI of the Civil Rights Act of 1964, the City of Brownsville-Brownsville Metro (B-Metro) does not discriminate on the basis of race, color, sex, disability, age, or natural origin.